AI Usage Policy

At The Well, our job is to connect the right people with the right opportunities. To do that well, and consistently, we use technology, including artificial intelligence (AI), to help our recruiters find and evaluate candidates. We want to be clear about how that works.

A person makes every decision.

AI does not hire or reject anyone at The Well. Our tools help our recruiters surface and prioritize candidates who may be a strong fit. A member of our team reviews and makes all submission decisions. AI assists our people. It does not replace them.

How AI helps.

When a client firm describes a role, our system reviews candidates in our network and helps our recruiters identify those whose experience, skills, and working style may align well. The goal is consistent consideration, meaning every candidate is weighed against the same role criteria, so that strong matches are not missed. This includes people who might otherwise be overlooked because their background is not an obvious fit on paper.

What our AI looks at.

• Professional information you share with us, such as experience, skills, licenses, and role preferences.
• The content of conversations and interviews with us, in written transcript form.
• Working-style and preference signals we draw from those conversations to gauge fit with a firm's environment.
• Business contact information for the people at a client firm who are involved in a search, and the role requirements, team information, and hiring criteria they give us.

What our AI does not do.

• It does not make final decisions or automatically reject anyone.
• It does not use facial recognition or voiceprints. We work from written transcripts, not biometric scans.
• We do not give our tools protected characteristics, such as race, age, sex, religion, or disability, as inputs to evaluate you.
• It does not analyze facial expression, tone of voice, or the audio or video of a recording. We work from the written transcript of a conversation rather than from the recording itself.
• It does not decide who we contact or whom we present to a client. No result produced by our tools is acted on before a person at The Well has reviewed it.

Your choices.

You may, at any time:

• Request human review of any AI-assisted match.
• Ask us to correct information you have given us about yourself.
• Ask us not to use AI to evaluate you. If you do, our recruiters will still consider you, but we will not be able to match you on working-style and values fit, so you may receive fewer or less precise matches, and you may not surface for roles where you would be a strong cultural fit but not an obvious match on paper.

To exercise any of these, email Email Us.

Updates to this page.

We may update this page from time to time as our tools and practices evolve. The "Last updated" date above reflects the current version, which takes effect as soon as it is posted. We recommend you check back from time to time in the event there are any updates which pertain to you.

See our Privacy Policy for full detail on how we handle your information.